CUSTOM WORK

I will be offering 1 or 2 spots for custom work on the 1st of every month. Please sign up via the list to receive a reminder now and then, or set your alarm for 10AM PST on the 1st(s) if you're hoping to snag one! The CUSTOM LISTING listing must be purchased for a non-refundable $50. That amount will go toward your final piece, the price of which will be agreed upon and must be paid in full before I begin the work. If you decide not to follow through with purchasing the work after we've completed your sketches, the $50 fee cannot be refunded.

Custom projects must fit within my schedule and available hours may be limited. I reserve the right to choose projects that fit within my scope of ability and interest.

Please do not send me photos of another artist's work in hopes I will recreate it for you. I will kindly request that you get in touch with the original maker.

PAYMENT

HOOPLA accepts credit/debit card payments for all orders. At this time I do not accept personal checks or PayPal. 

Shipping

I ship all pieces going to both domestic and international CANADIAN addresses via the United States Postal Service. Please choose your delivery speed at checkout (First Class, Priority, etc.). Please note international buyers are responsible for any and all customs or other fees related to the shipping and delivery of your order.

READY TO SHIP items ship within 3-5 business days. PET PORTRAITS ship by the end of the month purchased. Please get in touch if you have any questions!

 If you would like insurance, please let me know and I will create a listing for you to cover the additional fee (usually only a few dollars). 

Please be advised I CANNOT guarantee any delivery times- once your parcel leaves my hands it is at the mercy of the United States Postal Service. Timelines provided by the USPS are estimates ONLY unless specified otherwise depending on the shipping service you purchase. 
 

Refunds and Exchanges

I am hopeful your new embroidery art has found its forever home. If you are unhappy for any reason please contact me within three days of receiving your order. I want you to be satisfied; if you are not, let's chat!

ALL SALES of CUSTOM ORDERS are FINAL. I work closely with my customers on custom orders so you should have an excellent idea of what your finished piece will look like.

Additional Policies and FAQs

At this time HOOPLA does not do wholesale. I'll update here if that ever changes!